Privacy Policy
Last Updated: 2 November 2026
This Privacy Policy explains how Zente Express collects, uses, shares, and protects personal information when you visit https://zentexpress.com, create an account, place an order, contact support, or apply to sell on our multi-vendor marketplace.
1. Who We Are
Zente Express is a multi-vendor online marketplace operating from Punjab, Multan, Pakistan. For the purposes of this policy, Zente Express is the controller of the personal information described below. Sellers on the marketplace are independent businesses and may also process order information as described in this policy.
2. Information We Collect
- Account information: your name, email address, mobile number, password hash, account role, and account status.
- Order and delivery information: recipient name, phone number, delivery address, city, order contents, order value, and delivery instructions.
- Payment information: payment method, transaction reference, and payment status. Card numbers and wallet PINs are processed by payment providers and are not stored by Zente Express.
- Support information: messages, call notes, complaint details, and files or photographs you send to us.
- Seller information: shop details, business information, CNIC and supporting documents, payout details, and verification records.
- Technical information: IP address, browser type, device information, approximate location derived from IP, pages viewed, and security logs.
- Marketing preferences: newsletter choices, notification preferences, and consent records.
3. How We Use Information
- To create and secure your account and verify your identity.
- To process orders, arrange delivery, provide invoices, and handle returns, refunds, and warranty claims.
- To communicate order updates, service messages, and responses to your enquiries.
- To operate seller onboarding, verification, payouts, and marketplace integrity checks.
- To detect fraud, abuse, prohibited items, and misuse of the platform.
- To improve our catalogue, search, checkout, delivery, and customer experience.
- To send marketing communications where you have consented or where permitted by law.
4. Legal Bases
We process information where it is necessary to perform a contract with you, to comply with legal obligations, to protect legitimate business interests such as fraud prevention and platform security, or where you have given consent. You may withdraw consent for marketing at any time without affecting prior lawful processing.
5. Sharing Information
- Sellers: we share the order and delivery details needed for them to fulfil your order.
- Couriers and logistics providers: name, phone, address, and parcel details needed for delivery and tracking.
- Payment providers and banks: payment references and transaction data needed to process or refund a payment.
- Service providers: hosting, email, SMS, analytics, security, and customer-support providers acting under our instructions.
- Authorities: where required by law, a valid legal request, or to protect the rights, safety, and property of Zente Express, our users, or the public.
- Business transfers: information may be transferred as part of a merger, acquisition, or sale of business assets, subject to appropriate safeguards.
6. Cookies and Analytics
We use cookies and similar technologies for essential site functions, preferences, analytics, and, where permitted, marketing. For details and choices, see our Cookie Policy.
7. Marketing Choices
You can opt out of promotional emails or SMS messages using the unsubscribe or opt-out instructions in the message, or by contacting support. Service messages about orders, security, and account activity may still be sent.
8. Retention
We retain information for as long as your account is active and for the period needed to fulfil orders, resolve disputes, provide warranty support, meet tax and accounting requirements, prevent fraud, and comply with applicable law. When information is no longer needed, we delete it or anonymise it.
9. Security
We use administrative, technical, and physical safeguards, including encrypted connections, access controls, hashed passwords, and restricted access to seller documents. No method of transmission or storage is completely secure, so please protect your password and contact us promptly if you suspect unauthorised activity.
10. Your Rights
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion where retention is no longer required by law or legitimate business needs.
- Object to or restrict certain processing, including direct marketing.
- Withdraw consent where processing is based on consent.
- Request information about how your data is shared.
11. Children
The marketplace is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can review and remove it.
12. International Processing
Some service providers may process information outside Pakistan. Where this occurs, we take reasonable steps to ensure appropriate safeguards and contractual protections are in place.
13. Changes and Contact
We may update this policy to reflect changes in our services or legal requirements. The updated version will be posted on this page with a new effective date. For privacy requests, contact support.zentexpress@gmail.com or legal@zentexpress.com.
14. Advertising and Google AdSense
We may use Google AdSense and other advertising partners to display advertisements on this website. Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to users based on their visits to this site and/or other sites on the Internet. Users may opt out of personalised advertising by visiting Google Ads Settings at https://adssettings.google.com and can learn about further opt-out options at https://www.aboutads.info. Where required by law, we request consent before advertising cookies are set.
Contact
Zente Express, Punjab, Multan, Pakistan | support.zentexpress@gmail.com | 0328 9705887 | https://zentexpress.com